Outsourcing your IT can be challenging, especially if you’re not sure what to look for in an MSP. To make your decision-making process easier, we’ve come up with a few helpful tips if you’re looking for a managed IT services provider.

6 Tips on What to Look for in a Managed IT Provider

1. Experience and Expertise

When it comes to your business technology and data security, you want to be sure to hire an experienced MSP that knows what they’re doing. Don’t be afraid to ask questions regarding their experience within your industry or related to the tech your business uses.

2. Availability

Your business might operate on a 9-5 schedule, but your technology is running 24/7, and issues can arise at any time outside of regular work hours. Look for a managed services provider who is available 24/7/365 to ensure no technology issues are left unattended.

3. Location and Accessibility

A lot of issues MSPs encounter can be resolved remotely. However, not every problem can be handled by remoting in, so no matter where you are located, you want to choose an IT provider that will send a tech out as needed to ensure everything is running properly. If they’re not local, ask if they’re willing to travel to visit your location.

4. Response Time and Tech Support

Your managed IT services provider should quickly respond to your IT-related requests and provide the necessary support, allowing your team to work more efficiently and productively. If employees are constantly struggling with their devices, it’s time to look for a provider who offers tech support and can quickly answer questions or solve problems.

5. Data Backup and Security

Keeping your data secure should be a top priority for you and any MSP that you hire. Before choosing a managed IT provider, ask if they will monitor your IT infrastructure to prevent cyberattacks, complete regular data backups, and work with you to create and test a disaster recovery plan. If their answer is no, they aren’t the right choice for your business.

6. Proactive Management

Your managed IT provider should proactively manage your IT needs and work to ensure your infrastructure is scalable, up-to-date, and functioning correctly.

IT professional talking on the phone

Hiring the Right Managed IT Services Provider

Now that you know what to look for in a managed IT provider, you can take the next step in outsourcing your company’s IT needs. Contact us to learn more about the managed IT services we provide and how our team of IT experts will help make your business more efficient, productive, and secure with a customized plan to fit your tech needs.

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